Shipping policy

Shipping Policy

We partner with trusted USA, China & Middles East suppliers to bring your order to life, which means shipping times can vary slightly depending on the product and destination.

Processing Time
Orders are processed within 1–2 business days after purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping Times

• US Orders: 7–15 business days
• International Orders: 10–20 business days

Please note these are estimates, not guarantees. Delays can occasionally happen due to customs, high demand, or carrier issues beyond our control but we do our best for timely deliveries.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. 

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow its journey every step of the way.

Multiple Items
If your order contains multiple items, they may ship separately from different fulfillment centers and arrive at different times. Don't worry — this is normal!

Questions?
If your order hasn't arrived within the estimated timeframe, reach out to us at support@phoenixhub.store and we'll track it down for you.